Information regarding COVID-19 and FAQ

Information as of 23 March 2020

All parks and gardens will remain open to the public. Peacock Island in Berlin is closed for visitors since 13 March 2020.

 

Information as of 18 March 2020

In view of current developments, the Belvedere Pfingstberg will also close to the public until 19 April 2020. All planned events during this period will be cancelled.

 

Information as of 17 March 2020

Dear Visitors,

The Coronavirus is changing our everyday life and our working world in an unprecedented way. Public facilities, as well as schools and daycare centres, are closed and events have been cancelled. There are extensive new rules by the authorities. This is a completely new situation also for the Prussian Palaces and Gardens Foundation Berlin-Brandenburg.

We can play an active role in slowing the spread of the virus. Therefore, we have taken measures to protect the health of our employees. The Foundation has shrunk its operations to only essential functions until further notice.  To the most extent possible, our employees are working from home.

We, therefore, ask for your understanding, if we are only limitedly available. Your inquiries will be processed in the order they are received. All of these measures are subject to change based on new official orders from the authorities. We will keep you updated on the latest developments via our website.

Over the coming days and weeks, we wish you one thing above all—the best of health!

 

Information as of 16 March 2020

The health of our visitors and employees is our priority.

Therefore we have decided to temporarily close our museum palaces in Potsdam, Brandenburg and Berlin to the public from 13 March to 19 April 2020. In addition, all events during this period will be cancelled. With this decision we support the containment strategy in Germany against the further spread of the coronavirus CORVID-19. We kindly ask for your understanding and apologise for any inconvenience.

All parks and gardens will remain open to the public, except for Peacock Island in Berlin. The Belvedere Pfingstberg will also remain open until further notice.

The costs for online tickets, purchased during this period, will be refunded automatically according to the payment method used for your order. We ask you for some patience due to the high number of requests.

Answers to frequently asked questions (FAQ) can be found here

Questions regarding online tickets

 1 | I purchased a ticket online but the palaces are closed on the day I planned to visit. How do I request a refund?

We will refund online tickets for visits up to 30 April 2020.

1. Tickets purchased via the SPSG’s Online Ticket Shop:

There is no need to take any action to obtain a refund for ticket orders placed via the Online Ticket Shop. Ticket amounts will be fully refunded automatically using your original payment method. We kindly ask that you do not submit reimbursement requests directly to your bank or payment provider (e.g. revoking payment request via Paypal or credit card). Such measures cans cause an unnecessary delay in your refund. Thank you in advance for your patience as we process a high number of refund requests.

2. Tickets purchased from sales partners:

If you purchased tickets from one of our sales partners, please contact their sales office directly.

Questions regarding group bookings

1 | What are the cancellation conditions for group bookings?

You can withdraw from the contract at any time before the tour begins. You must declare your withdrawal in text form. The date of receipt of the declaration of withdrawal by the SPSG applies.

Cancellation is free of charge up to 11 days before the contractually agreed tour date.
If you cancel later, we will charge you the following flat-rate cancellation costs:
10 days to 3:00 p.m. the day before the tour date: 50% of the group price from 3:00 p.m. the day before the tour date or in case of no-show: 100% of the group price

You are free to prove that the SPSG has suffered no or significantly less damage.
Note: due to the crisis situation, goodwill regulations are also applied, which are decided on a case-by-case basis if the period of free withdrawal is exceeded.

2 | When will the reimbursement of already paid tour fees take place?

The processing time for reimbursement of tour fees, that have already been paid is currently 3 weeks. We ask kindly for your understanding. Please refrain from inquiries regarding the processing status.

3 | When are the palaces open again for group bookings?

The palaces are expected to remain closed until April 19, 2020. An extension of the closing time cannot be ruled out.
We will keep you informed via our website.

4 | Can I inquire about guided tours for groups in summer / autumn / winter of 2020?

Yes, we are happy to take inquiries and make you an offer.

5 | Are group bookings for 2021 already possible?

The group prices for 2021 will be published shortly. However, only inquiries can be accepted for 2021. Your inquiries will be answered at a later date.

6 | How can I contact the group service at the moment?

Regarding consulting the staff of the SPSG Group Service is currently available only by e-mail: gruppenservice(at)spsg.de. Please address your questions directly to this address, we will contact you as soon as possible.