Information regarding COVID-19 and FAQ

Information as of 3 June 2020

#ExperienceTheOriginal The select palaces and museums that you can now also visit are:

As of 9 June 2020 in Potsdam:
Sanssouci Palace, (as of 10 June 2020) the New Palace in Sanssouci Park
in Brandenburg
Paretz House and Estate, Paretz Royal Coach House, Königs Wusterhausen Hunting Lodge
in Berlin
Charlottenburg Palace – Old Palace, the New Pavilion in Charlottenburg’s Palace Gardens and the Hunting Depot at Grunewald Hunting Lodge
Palace Overview >

In addition to that, Cecilienhof Palace will be open for visitors from June 23, 2020 and Peacock Island from June 27, 2020.

Health protection requirements
When visiting those museums that are now reopened all official health protection regulations apply (“SARS-CoV-2 Containment Regulations”). Respective signs and markers, as well as staff, are on-site to help visitors comply with hygiene and distance regulations.
The maximum number of people who can be in a room or gallery at one time is also specified so that the prescribed minimum distance is maintained. Wearing protection over one’s mouth and nose (e.g. a mask) is mandatory. In case of being exempted from the compulsory use of a mouth and nose cover, you are required to wear a visor.
In order to protect both visitors and employees effectively against the Coronavirus, tours for groups or individuals will be not be offered until further notice.

 

Information as of 27 April 2020

#ExperienceTheOriginal The select palaces and museums that you can now visit are:

As of 1 May 2020 in Potsdam:
The Belvedere - Pfingstberg and the Historic Windmill
As of 12 May 2020
Picture Gallery of Sanssouci, New Chambers of Sanssouci, and the Chinese House in Sanssouci Park
in Brandenburg
Rheinsberg House and Park, Oranienburg Palace Museum and Caputh House and Estate
in Berlin
Charlottenburg Palace – New Wing, Mausoleum in Charlottenburg’s Palace Gardens and Schönhausen House and Estate
Palace Overview >

The visitor centres in Potsdam at the Historic Windmill and the South Gate Building at the New Palace are also open.

Except for Peacock Island in Berlin, SPSG parks and gardens remain open. Visitors are strongly requested to adhere to the applicable distance and hygiene rules to reduce the risk of infection from the Coronavirus.

Health protection requirements
When visiting those museums that are now reopened all official health protection regulations apply (“SARS-CoV-2 Containment Regulations”). Respective signs and markers, as well as staff, are on-site to help visitors comply with hygiene and distance regulations.
The maximum number of people who can be in a room or gallery at one time is also specified so that the prescribed minimum distance is maintained. Wearing protection over one’s mouth and nose (e.g. a mask) is mandatory. In case of being exempted from the compulsory use of a mouth and nose cover, you are required to wear a visor.
In order to protect both visitors and employees effectively against the Coronavirus, tours for groups or individuals will be not be offered until further notice.

 

Information as of 16 April 2020

The palaces in Potsdam, Brandenburg and Berlin are closed until further notice. All SPSG events through 30 June 2020 will be cancelled. Major events such as “Potsdamer Schlössernacht” will also be cancelled until the end of August 2020.

The palace gardens - with the exception of Berlin's Peacock Island - remain open.

 

Information as of 23 March 2020

All parks and gardens will remain open to the public. Peacock Island in Berlin is closed for visitors since 13 March 2020.

 

Information as of 18 March 2020

In view of current developments, the Belvedere Pfingstberg will also close to the public until 19 April 2020. All planned events during this period will be cancelled.

 

Information as of 17 March 2020

Dear Visitors,

The Coronavirus is changing our everyday life and our working world in an unprecedented way. Public facilities, as well as schools and daycare centres, are closed and events have been cancelled. There are extensive new rules by the authorities. This is a completely new situation also for the Prussian Palaces and Gardens Foundation Berlin-Brandenburg.

We can play an active role in slowing the spread of the virus. Therefore, we have taken measures to protect the health of our employees. The Foundation has shrunk its operations to only essential functions until further notice.  To the most extent possible, our employees are working from home.

We, therefore, ask for your understanding, if we are only limitedly available. Your inquiries will be processed in the order they are received. All of these measures are subject to change based on new official orders from the authorities. We will keep you updated on the latest developments via our website.

Over the coming days and weeks, we wish you one thing above all—the best of health!

 

Information as of 16 March 2020

The health of our visitors and employees is our priority.

Therefore we have decided to temporarily close our museum palaces in Potsdam, Brandenburg and Berlin to the public from 13 March to 19 April 2020. In addition, all events during this period will be cancelled. With this decision we support the containment strategy in Germany against the further spread of the coronavirus CORVID-19. We kindly ask for your understanding and apologise for any inconvenience.

All parks and gardens will remain open to the public, except for Peacock Island in Berlin. The Belvedere Pfingstberg will also remain open until further notice.

The costs for online tickets, purchased during this period, will be refunded automatically according to the payment method used for your order. We ask you for some patience due to the high number of requests.

Questions regarding online tickets

 1 | I purchased a ticket online but the palaces are closed on the day I planned to visit. How do I request a refund?

We will refund online tickets for visits up to 14 June 2020.

1. Tickets purchased via the SPSG’s Online Ticket Shop:

There is no need to take any action to obtain a refund for ticket orders placed via the Online Ticket Shop. Ticket amounts will be fully refunded automatically using your original payment method. We kindly ask that you do not submit reimbursement requests directly to your bank or payment provider (e.g. revoking payment request via Paypal or credit card). Such measures cans cause an unnecessary delay in your refund. Thank you in advance for your patience as we process a high number of refund requests.

2. Tickets purchased from sales partners:

If you purchased tickets from one of our sales partners, please contact their sales office directly.
 

Questions regarding annual passes

As compensation for the nearly two-month museum closure, annual passes with an expiry date of 13 March 2020 or greater have been extended by 60 days. Barcodes have been re-programmed accordingly and remain scannable, even if the date printed on the card has expired. Cardholders with a registered email address have been informed of their new expiry date. If you have any questions, please do not hesitate to contact us at fundraising(at)spsg.de or +49 (0) 331.96 94-323.
 

Questions regarding group bookings

1 | When are the palaces open again for group bookings?

From 1 September 2020, group tours can be booked in the Prussian Parks and Palaces. Unfortunately we cannot yet offer group tours in all our Palaces. Due to the spatial situation in many of our Palaces, the hygiene and distance regulations for groups required by the SARS-CoV-2 containment regulation cannot be adequately implemented.

2 | Are group bookings for 2021 already possible?

The group prices for 2021 will be published shortly. However, only inquiries can be accepted for 2021. Your inquiries will be answered at a later date.

3 | What are the cancellation conditions for group bookings?

Currently SPSG is cancelling all the bookings confirmed until 31 of August, 2020, free of charge. You can withdraw from the contract for bookings at any time before the tour begins. You must declare your withdrawal in text form. The date of receipt of the declaration of withdrawal by the SPSG applies.

Cancellation is free of charge up to 11 days before the contractually agreed tour date.
If you cancel later, we will charge you the following flat-rate cancellation costs:
10 days to 3:00 p.m. the day before the tour date: 50% of the group price from 3:00 p.m. the day before the tour date or in case of no-show: 100% of the group price

You are free to prove that the SPSG has suffered no or significantly less damage.
Note: due to the crisis situation, goodwill regulations are also applied, which are decided on a case-by-case basis if the period of free withdrawal is exceeded.

4 | When will the reimbursement of already paid tour fees take place?

The processing time for reimbursement of tour fees, that have already been paid is currently 3 weeks. We ask kindly for your understanding. Please refrain from inquiries regarding the processing status.

5 | How can I contact the group service at the moment?

The SPSG Group Service team is currently available for consultation by telephone on +49 (0) 331.96 94-222 from Monday to Friday (except on public holidays) between 9:00 17:00 hrs. and by e-mail at gruppenservice(at)spsg.de.
 

Health protection requirements

When visiting those museums that are now reopened all official health protection regulations apply (“SARS-CoV-2 Containment Regulations”). Respective signs and markers, as well as staff, are on-site to help visitors comply with hygiene and distance regulations.
The maximum number of people who can be in a room or gallery at one time is also specified so that the prescribed minimum distance is maintained. Wearing protection over one’s mouth and nose (e.g. a mask) is mandatory. In case of being exempted from the compulsory use of a mouth and nose cover, you are required to wear a visor.
In order to protect both visitors and employees effectively against the Coronavirus, tours for groups or individuals will be not be offered until further notice.