Information regarding COVID-19 and FAQ

It is recommended that visitors 6 years and older wear a medical or FFP2 mask when visiting the palaces and visitor centers. Unless otherwise stated, this also applies to events.

Questions regarding annual passes

Will the validity of my Annual Pass be extended?

Yes, Annual Passes with an expiration date of 1 November 2020 or greater were extended to compensate for the number of days closed. Annual Pass holders received an email informing them of their card’s new expiration date.

If you have any questions about your new expiration date, please do not hesitate to contact us at fundraising(at) or +49 (0) 331.96 94-323.

Will Annual Pass Vouchers or Gift Certificates be extended?

All vouchers are valid for 3 years from the year of issue until the end of the respective year. For example, vouchers with a 2019 purchase date are valid until 31 December 2022.

Answers to frequently asked questions (FAQ) can be found here