Information regarding COVID-19 and FAQ
Closed until further notice
Due to the new federal and state (Berlin and Brandenburg) regulations aimed to limit new infections of the coronavirus, all palaces must remain closed until further notice.
The historical gardens and parks will remain open.
Questions regarding purchased tickets
SPSG will refund all tickets purchased for the period from November 2nd through December 22, 2020.
Questions regarding annual passes
As compensation for the nearly two-month museum closure, annual passes with an expiry date of 13 March 2020 or greater have been extended by 60 days. Barcodes have been re-programmed accordingly and remain scannable, even if the date printed on the card has expired. Cardholders with a registered email address have been informed of their new expiry date. If you have any questions, please do not hesitate to contact us at fundraising(at)spsg.de or +49 (0) 331.96 94-323.
Questions regarding group bookings
1 | Are group bookings in the Prussian Palaces possible?
Due to the further restrictions to contain the pandemic, at present group tours are not offered in the Palaces or Parks.
2 | When are the palaces open again for group bookings?
Group tours can hopefully be booked soon in the Prussian Parks and Palaces. Unfortunately we cannot guarantee group tours in all our Palaces. Due to the spatial situation in many of our Palaces, the hygiene and distance regulations for groups required by the SARS-CoV-2 containment regulation cannot be adequately implemented.
3 | Are group bookings already possible for 2021?
Yes, we are happy to receive inquiries and will answer you as soon as we know when and how a group visit to our Palaces is possible again.
4 | What are the cancellation conditions for group bookings?
Currently SPSG is cancelling all group bookings confirmed until 31 December 2020 free of charge. The group service of SPSG will contact you in this context.
You can withdraw from the contract for bookings at any time before the tour begins. You must declare your withdrawal in text form. The date of receipt of the declaration of withdrawal by the SPSG applies.
Cancellation is free of charge up to 11 days before the contractually agreed tour date.
If you cancel later, we will charge you the following flat-rate cancellation costs:
10 days to 3:00 p.m. the day before the tour date: 50% of the group price from 3:00 p.m. the day before the tour date or in case of no-show: 100% of the group price
You are free to prove that the SPSG has suffered no or significantly less damage.
Note: due to the crisis situation, goodwill regulations are also applied, which are decided on a case-by-case basis if the period of free withdrawal is exceeded.
5 | When will the reimbursement of already paid tour fees take place?
The processing time for reimbursement of tour fees, that have already been paid is currently 3 weeks. We ask kindly for your understanding. Please refrain from inquiries regarding the processing status.
6 | How can I contact the group service at the moment?
The SPSG Group Service team is currently available for consultation by telephone on +49 (0) 331.96 94-222 from Monday to Friday (except on public holidays) between 9:00 17:00 hrs. and by e-mail at gruppenservice(at)spsg.de.