Information regarding COVID-19 and FAQ
Again #In the Original
After the museum palaces were closed in November 2020 due to the corona pandemic, you can once again enjoy most of the museum palaces in Berlin and Brandenburg #ImOriginal. Guidance for the visit are the requirements of the Infection Protection Act and the SARS-CoV-2 containment ordinances of the Federal States of Brandenburg and Berlin.
How do I book a ticket and what is to be observed?
Tickets for the palaces Sanssouci, Cecilienhof, Rheinsberg, the Peacock Island as well as the combination tickets Sanssouci+ and Charlottenburg+ are offered in addition to the sale on site also in the ticket store at tickets.spsg.de
The admission tickets can be purchased for the time being with visit dates until 1 September 2021.
In all other houses, tickets can only be purchased at the palace registers.
Reservations on the phone or by e-mail are not possible.
All Tickets are time-bound and have an admission time.
The last admission is always at 5 pm. Please note the closing time of all houses at 5:30 pm.
The opening hours of the Belvedere Pfingstberg in Potsdam are different (daily 10 am. to 6 pm.) – all information can be found at www.pfingstberg.de. Appointment bookings are made here via https://www.pfingstberg.de/besuch-planen/corona-hinweise (time slot reservation without ticket purchase).
Which hygiene and safety provisions are in force on the spot?
For visits of the reopened palaces and houses, all official provisions for health protection (Infection Protection Act, regulations for containment of SARS-CoV-2). Relevant signage and markings as well as instructions given by the staff remind you of complying with the hygiene and distance-keeping regulations. A maximum number of persons is fixed for being admitted to the rooms of the palaces or houses at the same time in order to ensure the minimum distance of 2 metres between persons to be kept.
In the visitor centres and the palace rooms in the state of Berlin and on the ferry to Pfaueninsel, wearing an FFP2 mask or KN95 mask is compulsory. In the visitor centres and the palace rooms in the state of Brandenburg, the wearing of a medical mask is sufficient.
The presentation of a negative COVID-19 test result is no longer required for the visit until further notice.
For your own protection and to ensure that possible infections can be tracked quickly and easily, we are committed to make a record of every visitor before being admitted to the relevant palace or house – this holds also good for visitors with online tickets (in Berlin only until 3 July 2021). For this purpose, you are invited to use our WLAN SPSG Guest. The collection of the contact details is effected with the regulations of privacy being kept. The contact details will be automatically deleted after 4 weeks. Persons you have not got smartphones can check in and out via an iPad at the pay desks. Please be so kind as to plan some time for the digital checking in and out. Our staff members will always be happy to help you.
We ask for your understanding for the inconvenience.
Our palaces and houses in Potsdam und Brandenburg have been conferred upon the award „Hospitality with Responsibility“ (in German) – for more safety and service in palaces and houses.
Questions regarding annual passes
Will the validity of my Annual Pass be extended?
Yes, Annual Passes with an expiration date of 1 November 2020 or greater were extended to compensate for the number of days closed. Annual Pass holders received an email informing them of their card’s new expiration date.
If you have any questions about your new expiration date, please do not hesitate to contact us at fundraising(at)spsg.de or +49 (0) 331.96 94-323.
Will Annual Pass Vouchers or Gift Certificates be extended?
All vouchers are valid for 3 years from the year of issue until the end of the respective year. For example, vouchers with a 2018 purchase date are valid until 31 December 2021.
Questions regarding group bookings
Are group bookings in the Prussian Palaces possible?
Group bookings will be possible again from 1 August 2021. Our colleagues in the group service will be happy to take your enquiries at gruppenservice(at)spsg.de or by telephone on +49 (0) 331.96 94-222.
Unfortunately, we cannot guarantee group tours in all our Palaces. Due to the spatial situation in many of our Palaces, the hygiene and distance regulations for groups required by the SARS-CoV-2 containment regulation cannot be adequately implemented.
Therefore, we can only offer group bookings in selected palaces with audio or multimedia guide. Park tours are possible with a personal guide.
Which hygiene and safety provisions are in force on the spot?
For your own protection and to ensure that possible infections can be traced back quickly and easily, we are committed to make a record of every visitor before being admitted to the relevant palace or house. Please use our form, which will be provided by the group service and hand it in at the entrance. Please refer to the form for information on data protection and data processing.
What are the cancellation conditions for group bookings?
You can withdraw from the contract for bookings at any time before the tour begins. You must declare your withdrawal in text form. The date of receipt of the declaration of withdrawal by the SPSG applies.
Cancellation is free of charge up to 11 days before the contractually agreed tour date.
If you cancel later, we will charge you the following flat-rate cancellation costs:
10 days to 3 pm. the day before the tour date: 50% of the group price from 3 pm. the day before the tour date or in case of no-show: 100% of the group price
You are free to prove that the SPSG has suffered no or significantly less damage.
Note: due to the crisis situation, goodwill regulations are also applied, which are decided on a case-by-case basis if the period of free withdrawal is exceeded.
How can I contact the group service at the moment?
The SPSG Group Service team is currently available for consultation by telephone on +49 (0) 331.96 94-222 from Monday to Friday (except on public holidays) between 9 am. and 5 pm. and by e-mail at gruppenservice(at)spsg.de.