Information regarding COVID-19 and FAQ

Essential information

  • A medical mask (FFP2 mask recommended) must be worn when visiting the castles and in the visitor centres. Children up to the age of 6 are exempt from the obligation to wear a medical mask.
  • For Sanssouci Palace, Cecilienhof Country House, Rheinsberg House and Charlottenburg Palace (Charlottenburg+ combination ticket only) as well as the Peacock Island, we recommend booking a time slot ticket in our ticket shop before your visit. In all other houses, tickets can only be purchased at the palace registers.
  • You can find an overview of the open palaces here.

How do I book a ticket and what is to be observed?

Tickets for the palaces Sanssouci, Cecilienhof, Rheinsberg, the Peacock Island as well as the combination tickets Sanssouci+ and Charlottenburg+ are offered in addition to the sale on site also in the ticket store at tickets.spsg.de. The admission tickets can be purchased for the time being with visit dates until 31 March 2022 (Peacock Island until 31 December 2022). In all other houses, tickets are available at the palace registers.

Reservations on the phone or by e-mail are not possible.

All Tickets are time-bound and have an admission time. Please note that there may still be waiting times.

Which hygiene and safety provisions are in force on the spot?

A medical mask (FFP2 mask recommended) must be worn when visiting the castles and in the visitor centres. Children up to the age of 6 are exempt from the obligation to wear a medical mask.

Questions regarding annual passes

Will the validity of my Annual Pass be extended?

Yes, Annual Passes with an expiration date of 1 November 2020 or greater were extended to compensate for the number of days closed. Annual Pass holders received an email informing them of their card’s new expiration date.

If you have any questions about your new expiration date, please do not hesitate to contact us at fundraising(at)spsg.de or +49 (0) 331.96 94-323.

Will Annual Pass Vouchers or Gift Certificates be extended?

All vouchers are valid for 3 years from the year of issue until the end of the respective year. For example, vouchers with a 2019 purchase date are valid until 31 December 2022.

Questions regarding group bookings

Are group bookings in the Prussian Palaces possible?

Yes, group bookings for our visitors are possible in the Prussian Palaces and Gardens. Our colleagues in the group service will be happy to take your enquiries at gruppenservice(at)spsg.de or by telephone on +49 (0) 331.96 94-222.

Due to the spatial situation in many of our Palaces, the hygiene and distance regulations for groups required by the SARS-CoV-2 containment regulation cannot be adequately implemented, which is why we currently offer group bookings in our Palaces with audio or multimedia guides and exclusively park tours with a personal guide. Discover what we offer here: Group offers overview

Which hygiene and safety provisions are in force on the spot?

Hygiene and safety provisions, see above

What are the cancellation conditions for group bookings?

You can withdraw from the contract for bookings at any time before the tour begins. You must declare your withdrawal in text form. The date of receipt of the declaration of withdrawal by the SPSG applies.
Cancellation is free of charge up to 11 days before the contractually agreed tour date.
If you cancel later, we will charge you the following flat-rate cancellation costs:
10 days to 3 pm. the day before the tour date: 50% of the group price from 3 pm. the day before the tour date or in case of no-show: 100% of the group price

You are free to prove that the SPSG has suffered no or significantly less damage.
Note: due to the crisis situation, goodwill regulations are also applied, which are decided on a case-by-case basis if the period of free withdrawal is exceeded.

How can I contact the group service?

The SPSG Group Service team can be contacted by telephone on +49 (0) 331.96 94-222 and by e-mail at gruppenservice(at)spsg.de.