Information regarding COVID-19 and FAQ

Again #In the Original

In Brandenburg, Potsdam and Berlin selected museum palaces will open again for visitors as of 12th May at the earliest

After the museum palaces were closed in November 2020 due to the corona pandemic, the Stiftung Preußische Schlösser und Gärten Berlin-Brandenburg (SPSG – Foundation of Prussian Palaces and Gardens) plans to reopen selected museum palaces in Brandenburg, Potsdam and Berlin for the public. The plans for reopening are based on the provisions of the  Infection Protection Act and the regulations for containment of SARS-CoV-2 valid in the Federal States of Brandenburg and Berlin: When the number of people having got newly infected with the Corona virus SARS-CoV-2 in a rural district or an urban municipality falls below the incidence threshold value of 100 on five consecutive days, reopening will be possible on the day after next. Depending on the development of the incidence values, the following openings are planned on 12th May 2021 at the earliest,

In Potsdam: Sanssouci Palace (new opening time 9 a.m.) und Cecilienhof Country House with the exhibition "Potsdam Conference in 1945 – Shaping the World“,

In Brandenburg: Paretz House including Royal Coach House, Rheinsberg House, Oranienburg Palace Museum and Caputh Estate with the exhibition „Machtmensch. Familienmensch. Der Große Kurfürst [Power-hungry Man. Family Man. The Great Elector]“,

In Berlin: the new wing of Charlottenburg Palace and Schönhausen House,

and that within the framework of regular opening hours.

Additionally, in Potsdam also the Visitor Center at the Historic Windmill, the Historic Windmill and the Belvedere on the Pfingstberg will be reopened (registration in advance is required on https://www.pfingstberg.de/besuch-planen/corona-hinweise).

The parks surrounding the palaces, also the Peacock Island with ferry, are open. Tickets for accessing the Peacock Island can be obtained on: https://tickets.spsg.de. You are kindly requested to comply with the distance-keeping and hygiene rules being valid in all parks and gardens in order to reduce risks of being infected with the Corona virus.

How do I book a ticket and what is to be observed?

For the palaces of Sanssouci, Cecilienhof and the new wing of Charlottenburg as well as Rheinsberg House, tickets are offered in the relevant ticket shop on https://tickets.spsg.de  as well as (if available) at the pay desks in the respective palaces or in the visitor center. The admission tickets can be bought within a maximum period of one week before the date of the visit.

We will inform you on this page as soon as the tickets sale starts.

The Schönhausen House and the Paretz House with the Royal Coach House, the Caputh House and the Oranienburg Palace Museum sell tickets at their pay desks only.

All tickets contain binding admission times. Reservations on the phone or by e-mail are not possible!

Which hygiene and safety provisions are in force on the spot?

For visits of the reopened palaces and houses, all official provisions for health protection (Infection Protection Act, regulations for containment of SARS-CoV-2). Relevant signage and markings as well as instructions given by the staff remind you of complying with the hygiene and distance-keeping regulations. A maximum number of persons is fixed for being admitted to the rooms of the palaces or houses at the same time in order to ensure the minimum distance of 2 metres between persons to be kept.

In the visitor centers, the rooms oft he palaces and the houses as well as on the ferry tot he Peacock Island it is obligatory to wear a FFP2 mask or KN95 mask. As for Berlin, a negative Corona test is required in addition. The test must not be older than 24 hours. In the palaces there are no test centers, therefore visitors are requested to undergo testing in advance. Please refer to www.test-to-go.berlin for getting information on test centers in Berlin. Exempted from this regulation are those visitors who have already undergone the Corona vaccination. Starting from the 15th day after having got the final Corona vaccination, those visitors will be admitted to the palaces and houses without being required to present  negative test results. The visitors are requested to produce the proofs of their having been vaccinated at the entrances. As for Potsdam and Brandenburg, it is not required for the time being to produce any test result.

For your own protection and to ensure that possible infections can be tracked quickly and easily, we are committed to make a record of every visitor before being admitted to the relevant palace or house (this holds also good for visitors with online tickets). For this purpose, you are invited to use our WLAN SPSG Guest. The collection of the contact details is effected with the regulations of privacy being kept. The contact details will be automatically deleted after 4 weeks. Persons you have not got smartphones can check in and out via an iPad at the pay desks. Please be so kind as to plan some time for the digital checking in and out. Our staff members will always be happy to help you.

 
We ask for your understanding for the inconvenience.

Our palaces and houses in Potsdam und Brandenburg have been conferred upon the award „Hospitality with Responsibility“ (in German) – for more safety and service in palaces and houses.

Answers to frequently asked questions (FAQ) can be found here

Questions regarding annual passes

As compensation for the nearly two-month museum closure, annual passes with an expiry date of 13 March 2020 or greater have been extended by 60 days. Barcodes have been re-programmed accordingly and remain scannable, even if the date printed on the card has expired. Cardholders with a registered email address have been informed of their new expiry date. If you have any questions, please do not hesitate to contact us at fundraising(at)spsg.de or +49 (0) 331.96 94-323.
 

Questions regarding group bookings

1 | Are group bookings in the Prussian Palaces possible?

Due to the further restrictions to contain the pandemic, at present group tours are not offered in the Palaces or Parks.

2 | When are the palaces open again for group bookings?

Group tours can hopefully be booked soon in the Prussian Parks and Palaces. Unfortunately we cannot guarantee group tours in all our Palaces. Due to the spatial situation in many of our Palaces, the hygiene and distance regulations for groups required by the SARS-CoV-2 containment regulation cannot be adequately implemented.

3 | Are group bookings possible for 2021?

Yes, we are happy to receive inquiries and will answer you as soon as we know when and how a group visit to our Palaces is possible again.

4 | What are the cancellation conditions for group bookings?

You can withdraw from the contract for bookings at any time before the tour begins. You must declare your withdrawal in text form. The date of receipt of the declaration of withdrawal by the SPSG applies.
Cancellation is free of charge up to 11 days before the contractually agreed tour date.
If you cancel later, we will charge you the following flat-rate cancellation costs:
10 days to 3:00 p.m. the day before the tour date: 50% of the group price from 3:00 p.m. the day before the tour date or in case of no-show: 100% of the group price

You are free to prove that the SPSG has suffered no or significantly less damage.
Note: due to the crisis situation, goodwill regulations are also applied, which are decided on a case-by-case basis if the period of free withdrawal is exceeded.

5 | When will the reimbursement of already paid tour fees take place?

The processing time for reimbursement of tour fees, that have already been paid is 3 weeks. We ask kindly for your understanding. Please refrain from inquiries regarding the processing status.

6 | How can I contact the group service at the moment?

The SPSG Group Service team is currently available for consultation by telephone on +49 (0) 331.96 94-222 from Monday to Friday (except on public holidays) between 9:00 17:00 hrs. and by e-mail at gruppenservice(at)spsg.de.